Technical Support Hotline

Your Software Tech Support

ATA Technical Support Hotline

CALL 877-ATA-4CAE (877-282-4223)

You can call the hotline from 5:00 AM to 5:00 PM Pacific or contact us anytime through our support contact form below. Our live hotline provides comprehensive technical support for all of the Siemens software and hardware we sell, and it serves as the first line of support for our customer’s questions and problems. This service is staffed by experienced engineers who use these tools every day, resulting in premier technical support for our customers. The hotline was recently rated as “excellent” by our customers, and over 80% of issues were resolved the same day they were reported. When necessary, we can also help elevate issues to Siemens GTAC support. ATA also provides support for our own ATA|Suite software.

  • Siemens Software and Hardware Support
  • ATA Software Support
  • SPIRITS Support

ATA’s team of experts provide comprehensive technical support for all of the Siemens software and hardware we sell. Fill in the form below and a member of our technical team will be in touch shortly.

Alternatively, you can call us at 877-282-4223. Hours of operation 8 a.m. to 8 p.m. Eastern.

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ATA provides several levels of support for our software products. The primary and preferred means of support is via email; the address for each product is documented in the user guide for that product. You can also call ATA’s main number at 858.480.2000.

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ATA Engineering is the Industry Coordinator (IC) for SPIRITS (SPectral and In-band Radiometric Imaging of Targets and Scenes), the US Government’s reference standard code for electro-optical/infrared (EO/IR) signature modeling of aircraft. As the IC, ATA is responsible for maintaining the software’s source code and integrating updates.

SPIRITS Support Request

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