ATA Engineering, an employee-owned engineering consulting company, is seeking an organized and motivated individual to fill a Systems Support Specialist role. The person in this role will act as a point of contact for all company offices and personnel requiring assistance with IT support, upgrades, and troubleshooting.
LOCATION:
San Diego – 13280 Evening Creek Drive South, San Diego, CA 92128
Status:
Hourly/Non-Exempt
Reports to:
Manager, Systems Administration
Essential Duties and Responsibilities
- Be the cheerful face of IT, fostering positive relationships across the organization
- Provide first-line technical support to employees, troubleshooting hardware, software, and network issues with a can-do attitude
- Assist new employees in person or remotely with system setup
- Assist staff with installing requested software on their workstations or laptops
- Handle user, computer, and group policy management via Active Directory
- Configure and install desktop and laptop computers
- Document support tickets and resolutions and post to internal knowledge base
- Create, administer, and deploy Windows 11 computer images companywide
- Be aware of new and emerging threats and how to remediate them
- Interact with the Security Operations Center in whitelisting and confirming threats
- Maintain current workstation infrastructure by performing patch development, upgrades, and troubleshooting
- Provide FlexLM licensing support
- Perform inventory tracking/asset management
- Assist in using ManageEngine to help with IT tasks such as software patching and software deployment, and support the team in remotely managing systems providing technical support to users
Requirements:
- Must be a U.S. Person as defined by 22 C.F.R. § 120.15
- Minimum of 2 years of related work experience
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field from an accredited college/university with an excellent academic record, or equivalent combination of education, training, and experience
- Strong knowledge of Windows 11
- Exceptional interpersonal skills with a genuine passion for helping people
- Strong verbal and written communication skills delivering solutions that delight users
- Certifications such as CompTIA Server+/CompTIA A+ are a plus but not a requirement
- Knowledge of multi-protocol systems (including Microsoft Windows and Linux/Unix)
- Able to prioritize multiple requests in a fast-paced, high-energy environment
- Interest in engineering
- Ability to prioritize work, proactively plan, and multitask
- Excellent verbal and written communication skills
- Professional dress, appearance, and demeanor
- Ability to work with minimal supervision
- Ability to spend long periods of time sitting at a computer, standing, or in an active state as needed to coordinate various event types within diverse environments
- Ability to lift up to 50 lb of equipment
Salary Range:
- Early Career Professionals: $75,000–$95,000 per year
HOW TO APPLY
We appreciate your interest in ATA Engineering and request that you submit the following materials if you are qualified and wish to join our team of employee-owners at ATA Engineering:
- A current résumé or CV.
- A copy of your up-to-date college transcripts. You may email them, or request that an official transcript be sent directly to the address below. If your transcript contains identifying information such as Social Security Number and/or date of birth, please delete this information prior to submitting your transcripts.
- A statement confirming that you meet the definition of a US person as defined by 22 C.F.R. § 120.15.
Please note: We prefer electronic copies of all documents, but you may also mail them to the address below if necessary. Many of our contracts require access to government, defense, and classified information. We cannot consider your application unless you are a US Person. Once we have reviewed your qualifications, you will be contacted by email regarding the status of your application.
Email all documents to the HR Director:
Or mail them to:
Director, Human Resources ATA Engineering, Inc.
13290 Evening Creek Drive South San Diego, CA 92128
ATA Engineering, Inc., is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact an ATA Engineering, Inc., Human Resources Representative at [email protected].