ATA|Suite is the token-based licensing system for ATA Software. ATA|Suite annual licenses allow the user to run the products below individually or in combination, depending on the number of tokens purchased. ATA Software can also be purchased individually as perpetual licenses.
ATA Software Support
ATA provides several levels of support for our software products. The primary and preferred means of support is via e-mail; the address for each product is documented in the user guide for that product. You can also call ATA’s main number at 858.480.2000.
ATA also offers an additional web-based support mechanism: the Technical Issues, Enhancements, and Requests (TIER) database.
The TIER database contains bug reports and enhancement requests for our software products. This is a place where you can submit issues or enhancements. You will be notified whenever the report is updated, so you can track the progress of your report. You can also search the other reports in the database to see if your issue has already been addressed. This is the primary method that ATA uses to track both internal and customer-reported issues. Registration to the database is free and is required in order to enter.