Siemens Digital Industries Software
Technical Support Hotline
Our live hotline provides comprehensive technical support for all of the Siemens software we sell and it serves as the first line of support for our customer’s questions and problems. This service is staffed by experienced engineers who use these tools every day, resulting in premier technical support for our software customers. The hotline was recently rated as “excellent” by our customers, and over 80% of issues were resolved the same day they were reported. When necessary, we can also help elevate issues to Siemens GTAC support. Current ATA customers may contact our hotline at 877-ATA-4CAE (877-282-4223) from 5:00 AM to 5:00 PM Pacific or anytime through our web interface.
Our software website also hosts a variety of free resources for Femap, NX, Nastran, and Simcenter including whitepapers, macros, presentations, training videos, and tutorials. These resources cover a wide range of topics from changing units in an NX model to the implementation and usage of superelements. They are specifically geared towards what we hear our customers are interested in, and all content is generated by our own engineers and cannot be found anywhere else. In addition, we frequently host free live webinars covering different topics, and recordings of past events are available on-demand. View our ever growing list of resources here.
Quarterly Software Newsletter
Our quarterly software newsletters come packed with everything you need to stay up to date in the world of Siemens Digital Industries Software. They regularly highlight new features in the latest software releases, information about upcoming conferences and user groups, and the most recent Siemens and ATA news. They also introduce practical ‘Tips & Tricks’ for Femap, NX, Nastran, and Simcenter to improve your workflow and highlight the newest resources on our software website. You’ll also find a calendar of upcoming training classes and webinars. View past newsletters and join our mailing list today.